Damage

Each booking has a Damage panel. Report damage takes what happened, where, the day it was found and up to six photos, which are shrunk on your phone before they’re sent and seen only by your team. Leave Also add a repair job ticked and it goes on the Jobs list for whoever fixes it, marked as needing doing before the next group. Anybody who can take bookings can report damage.

Charging for it. Whoever can see money types an amount and presses Charge to their extras. It joins the booking’s extras as “Damage — …”, counts towards what they owe, and goes on the itemised invoice when you ask for the extras. It isn’t counted in the shop’s takings. Until it’s been invoiced you can take the charge off; after that, credit the invoice like any other.

Letting it go. Waive with a reason — “wear and tear”, “they reported it themselves” — and the record stays, saying so. A waived one can be reopened.