Enquiries

An enquiry is somebody asking. It holds nothing and books nothing, and the form says so plainly — which saves the phone call that starts “I booked online…”.

Accepting one does three things at once: adds them to your customers if they’re new, books the dates, and marks the enquiry dealt with. You can change which field they’re getting and the dates before you accept, and choose whether it goes in as provisional or confirmed.

If somebody else took those nights while the enquiry was sitting there, accepting is refused and tells you who has it. That’s the case that actually happens, and it’s better than finding out on the Friday.

Declining records the reason for you. It does not email them — reply to their message yourself, so what they get sounds like a person.

You can add your own questions to the enquiry form, under Enquiries on the Prices page — which district somebody’s from, how they’re travelling, anything you always end up asking by email afterwards. Each one is short text, a number, or a fixed list to choose from, never a box to write at length in, and answers show on the enquiry exactly as they were given — editing or retiring a question later never rewrites what an old enquiry appears to have asked. Please don’t use this for anything about health, diet or medical needs. That information already lives in Camp Planner, kept there deliberately and behind its own access rules, and it shouldn’t end up on an enquiry a warden opens to check some dates.