Your account

The Account page — the Account button, top right — is where you turn on two-factor authentication, change your password, and close your account.

Changing your password asks for the current one first, and signs every remembered device out of two-factor when it’s done, so anywhere that was skipping the code will ask again. If you’ve forgotten it entirely, use “Forgot your password” on the sign-in page instead — that still works by email, whether or not you remember the old one.

Deleting your account schedules it for thirty days’ time, not immediately, so a change of mind or a mistaken click is never final by itself — cancel it from this same page any time before then. If you’re the sole owner of a campsite that still has staff, bookings or customer records, deletion is refused until you make somebody else an owner: closing your account must never take a campsite’s customer list down with it. The same is true if you own a Scout group elsewhere on the platform that still has other members or data in it.